Shipping Policy

Shipping Policy

At Veloriach, owned and managed by Biagio Toscano and located at Via Vincenzo Cappelluti 77, 75100 Matera, MT, Italy, we aim to deliver your orders efficiently and securely.

Order Processing

All orders are processed within 1–3 business days after payment has been confirmed. Orders are not processed or shipped on weekends or public holidays.

Estimated Delivery Time

The estimated delivery time is typically 5–12 business days, depending on your destination.

Delivery times are estimates and may be affected by customs procedures, carrier delays, adverse weather, public holidays, or periods of high demand.

Shipping Fees

Any applicable shipping costs will be clearly displayed during checkout before you complete your purchase. Free shipping may be available during selected promotional periods.

Order Tracking

Once your order has been dispatched, you will receive a tracking number by email. Please allow some time for the carrier’s tracking system to update.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate delivery information. If you notice an error after placing an order, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Delivery Delays

Although delays caused by carriers, customs authorities, or circumstances beyond our reasonable control may occur, Veloriach will provide reasonable assistance with tracking and delivery enquiries.